Cookie Policy
- Effective Date: 7 August 2026
- Last Updated: 7 August 2026
This Cookie Policy explains how HayyWorld ("we," "us," or "our"), operating the online marketplace for products and services at https://www.hayyworld.com (the "Platform"), uses cookies and similar tracking technologies when you visit or interact with our website, mobile applications, and related services (collectively, the "Services").
This policy should be read alongside our Privacy Policy and Terms of Use.
1. What Are Cookies?
Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, remember your preferences, and provide information to the site owners.
We also use similar technologies, including:
- Pixel tags/web beacons — small graphic images that track user behavior and email engagement
- Local storage/SDK data — data stored by our mobile apps on your device
- Session storage — temporary data cleared when you close your browser
For simplicity, this policy refers to all such technologies as "cookies."
2. Why We Use Cookies
As a marketplace connecting buyers and sellers of products and services, we use cookies to:
- Keep you logged into your buyer or seller account
- Remember items in your cart or wishlist across sessions
- Process orders, bookings, and payments securely
- Detect and prevent fraud, spam, and abuse
- Personalize product/service recommendations and search results
- Understand how listings, search, and checkout perform so we can improve them
- Enable messaging between buyers and sellers
- Measure the effectiveness of our marketing and advertising campaigns
- Remember your language, currency, and location preferences
- Support customer support and live chat functionality
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These are essential for the Platform to function and cannot be switched off.
| Purpose | Examples |
|---|---|
| Authentication & session management | Keeping you logged in as a buyer or seller |
| Shopping cart / booking cart | Remembering items or services you've selected |
| Security & fraud prevention | Detecting suspicious login activity, CSRF protection |
| Load balancing | Distributing traffic across our servers |
| Payment processing | Enabling secure checkout via our payment providers |
These cookies do not require consent under most privacy laws, as they are necessary to provide the service you requested.
3.2 Functional Cookies
These enable enhanced functionality and personalization.
| Purpose | Examples |
|---|---|
| Preferences | Remembering language, currency, region |
| Saved searches & filters | Recalling your last search criteria |
| Accessibility settings | Font size, display preferences |
| Seller dashboard settings | Remembering layout/view preferences |
3.3 Performance & Analytics Cookies
These help us understand how visitors use the Platform.
| Purpose | Examples |
|---|---|
| Usage analytics | Pages visited, time on site, click patterns |
| Conversion tracking | Which listings lead to purchases or bookings |
| A/B testing | Testing new features or page layouts |
| Error monitoring | Identifying broken pages or failed transactions |
Typical providers: Google Analytics, [Analytics Provider], or similar tools.
3.4 Advertising & Targeting Cookies
These are used to deliver relevant ads and measure campaign performance, both on our Platform and elsewhere.
| Purpose | Examples |
|---|---|
| Retargeting | Showing you ads for products/services you viewed |
| Ad measurement | Tracking clicks and conversions from ad campaigns |
| Cross-device tracking | Recognizing you across devices for ad relevance |
| Social media integration | Enabling "Share" buttons and social ad pixels |
Typical providers: Google Ads, Meta/Facebook Pixel, [Other Ad Networks].
3.5 Third-Party Cookies
Because our marketplace integrates external services, some cookies are set by third parties, including:
- Payment processors (e.g., Stripe, PayPal, [Payment Provider]) — for secure transaction processing
- Fraud detection services — to verify buyer/seller identity and prevent chargebacks
- Customer support/chat tools (e.g., Zendesk, Intercom) — to enable live support
- Shipping/logistics partners — to track order fulfillment where applicable
- Analytics and advertising networks listed above
We do not control these third-party cookies directly. Please review the respective third parties' own cookie and privacy policies for more detail.
4. Cookie Duration
| Type | Description | Typical Lifespan |
|---|---|---|
| Session cookies | Deleted when you close your browser | Duration of visit |
| Persistent cookies | Remain on your device until they expire or are deleted | Days to 2 years, depending on purpose |
5. Cookies Used on Our Platform (Example Table)
Note: This table should be kept current and reflect actual cookies in use. Update via your cookie scanning tool.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
session_id |
HayyWorld | Maintains login session | Strictly Necessary | Session |
cart_id |
HayyWorld | Stores cart/booking contents | Strictly Necessary | 30 days |
_ga |
Google Analytics | Distinguishes users for analytics | Performance | 2 years |
_fbp |
Meta | Ad targeting and measurement | Advertising | 90 days |
locale_pref |
HayyWorld | Remembers language/currency | Functional | 1 year |
fraud_check |
[Fraud Provider] | Detects suspicious activity | Strictly Necessary | Session |
6. How to Manage Cookies
6.1 Cookie Consent Banner
When you first visit our Platform, you will be shown a cookie banner allowing you to accept or reject non-essential cookies, and to customize your preferences by category. You can change your preferences at any time via the [Cookie Settings] link in our website footer.
6.2 Browser Controls
Most browsers allow you to control cookies through their settings, including:
- Google Chrome: Settings → Privacy and security → Cookies and other site data
- Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Microsoft Edge: Settings → Cookies and site permissions
Please note that blocking or deleting cookies may affect your ability to use certain features, such as staying logged in, completing purchases, or viewing personalized listings.
6.3 Opt-Out of Advertising Cookies
You can opt out of interest-based advertising through:
- Digital Advertising Alliance (DAA)
- Network Advertising Initiative (NAI)
- Your Online Choices (EU)
- Google Ads Settings: adssettings.google.com
6.4 Mobile App Tracking
If you use our mobile app, you can manage tracking permissions through your device settings (e.g., "Allow Tracking" under iOS Privacy settings, or "Ads" settings on Android).
6.5 Do Not Track
Some browsers offer a "Do Not Track" (DNT) signal. Our Platform currently [does / does not] respond to DNT signals, as there is no industry-standard interpretation of this signal.
7. Legal Basis for Use (Where Applicable)
Depending on your location, we rely on the following legal bases to use cookies:
- Consent — for functional, analytics, and advertising cookies, where required (e.g., under the EU/UK ePrivacy Directive and GDPR)
- Legitimate interests — for basic analytics and security purposes
- Contractual necessity — for strictly necessary cookies required to deliver the marketplace service you requested
If you are located in the European Economic Area, UK, or similar jurisdictions, we will request your consent before setting non-essential cookies. If you are located in California or other U.S. states with privacy laws, you may have the right to opt out of the "sale" or "sharing" of personal information via cookies for targeted advertising — see our Privacy Policy and "Do Not Sell or Share My Personal Information" link for details.
8. Cookies for Sellers and Business Users
If you operate as a seller or service provider on our Platform, we may also use cookies to:
- Track your dashboard activity and listing performance
- Remember draft listings and inventory settings
- Support integrations with your connected tools (e.g., shipping, accounting, calendar/booking systems)
- Monitor for policy compliance and fraudulent seller activity
9. Children's Privacy
Our Services are not directed to children under [13/16, depending on jurisdiction], and we do not knowingly use cookies to collect personal information from children.
10. Changes to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in technology, law, or our business practices. We will post the updated version with a revised "Last Updated" date and, where required, will notify you or seek renewed consent.
11. Contact Us
If you have questions about this Cookie Policy or how we use cookies, please contact us:
- HayyWorld (operated by Centasys Ltd)
- Email: privacy@hayyworld.com
- Data Protection Officer: privacy@hayyworld.com