Legal

Terms of Use

Effective Date: 7 August 2026
Last Updated: 7 August 2026

Welcome to HayyWorld (the "Platform," "we," "us," or "our"), operated by Centasys Ltd ("Centasys," "the Company"), located at [Company Address]. These Terms of Use ("Terms") govern your access to and use of our website, mobile applications, and related services (collectively, the "Services"), which enable buyers and sellers to discover, list, purchase, and sell products and services.

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not access or use the Services.

Please also review our Privacy Policy and Cookie Policy, which are incorporated by reference into these Terms.

1. Eligibility

To use the Services, you must:

Be at least [18] years old, or the age of legal majority in your jurisdiction
Have the legal capacity to enter into a binding contract
Not be barred from using the Services under applicable law (e.g., export control, sanctions, or anti-money laundering laws)
Not have been previously suspended or removed from the Platform, unless we have provided express written permission to return

By using the Services, you represent and warrant that you meet these requirements.

2. Account Registration

2.1 Creating an Account

You must create an account to buy or sell on the Platform. You agree to provide accurate, current, and complete information and to keep it updated.

2.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at legal@hayyworld.com if you suspect unauthorized use.

2.3 Seller Verification

Sellers and service providers may be required to complete identity verification, provide business licenses, tax information, or other documentation before listing products or services, or receiving payouts.

2.4 One Account Per User

Unless otherwise authorized, each individual or business may maintain only one account. Duplicate accounts created to evade suspension or restrictions are prohibited.

3. Our Role as a Marketplace

HayyWorld provides a platform that connects buyers and sellers. Unless expressly stated otherwise:

We are not a party to the contract of sale or service between buyers and sellers
We do not own, manufacture, inspect, or control the quality, safety, or legality of listed products or services
Sellers are solely responsible for the accuracy of their listings, fulfillment, and compliance with applicable laws (e.g., product safety, licensing, consumer protection, tax obligations)
Buyers are responsible for evaluating listings and making informed purchasing decisions

We may, at our discretion, facilitate payments, dispute resolution, or guarantees (e.g., buyer protection programs) as separately described on the Platform, but doing so does not make us a party to the underlying transaction.

4. Listings and Content

4.1 Seller Listings

Sellers agree that all listings will:

Accurately describe the product or service, including price, condition, and availability
Comply with all applicable laws, including product safety, labeling, and licensing requirements
Not infringe the intellectual property, privacy, or other rights of any third party
Not include prohibited or restricted items (see Section 6)

4.2 User-Generated Content

By submitting content to the Platform (listings, reviews, photos, messages, etc.), you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, use, display, reproduce, and distribute that content in connection with operating and promoting the Services.

You represent that you own or have the necessary rights to submit such content, and that it does not violate any third party's rights.

4.3 Reviews and Ratings

Reviews must reflect genuine experiences. Fake, incentivized (undisclosed), defamatory, or manipulated reviews are prohibited and may be removed.

5. Payments, Fees, and Taxes

5.1 Payment Processing

Payments are processed through third-party payment processors. By making or receiving payments, you agree to the applicable processor's terms.

5.2 Fees

We may charge listing fees, transaction/commission fees, subscription fees, or payment processing fees, as described in our [Fee Schedule]. Fees are subject to change with reasonable notice.

5.3 Taxes

Sellers are solely responsible for determining and remitting any applicable taxes (sales tax, VAT, GST, income tax, etc.) arising from transactions on the Platform, except where we are legally required to collect and remit taxes on your behalf.

5.4 Refunds and Cancellations

Refund and cancellation terms are set out in our [Refund Policy] and, where applicable, individual seller policies, which must comply with our minimum standards and applicable consumer protection law.

6. Prohibited Conduct and Ethical Standards

We are committed to maintaining a trustworthy, safe, and ethical marketplace. In addition to complying with all applicable laws, you agree not to:

6.1 Legal Violations

List or sell counterfeit, stolen, recalled, or illegal goods
Violate intellectual property, publicity, or privacy rights of others
Engage in fraud, money laundering, or deceptive trade practices
Violate export control, sanctions, or anti-corruption laws
Circumvent the Platform to avoid fees ("off-platform" transactions), where prohibited by these Terms
Manipulate prices, reviews, rankings, or engage in bid manipulation

6.2 Ethical Standards

Beyond strict legal compliance, we hold our community to ethical standards consistent with our mission and values. You agree not to:

List or promote products or services that, while not necessarily illegal, are exploitative, deceptive, or promote harm (e.g., discriminatory services, exploitative labor practices, environmentally harmful practices we have flagged as prohibited)
Discriminate against buyers, sellers, or service recipients on the basis of race, religion, gender, sexual orientation, disability, or other protected characteristics
Engage in harassment, hate speech, threats, or abusive behavior toward other users or our staff
Misrepresent your identity, qualifications, or the nature of your business
Exploit vulnerable users, including through manipulative sales tactics or misleading pricing
Engage in conduct that, in our reasonable judgment, undermines trust and safety on the Platform, even where such conduct is not independently unlawful

6.3 Platform Integrity

You also agree not to:

Interfere with the operation of the Services (e.g., hacking, introducing malware, scraping without authorization)
Create multiple or fraudulent accounts
Use bots or automated means to access the Services without permission
Reverse-engineer or attempt to extract source code from the Platform

7. Right to Refuse, Suspend, or Terminate Service

7.1 General Right

We reserve the right, in our sole and reasonable discretion, to refuse service, suspend, restrict, or terminate any account or access to the Services, at any time, with or without notice, including but not limited to circumstances where we determine that a user has:

Violated any provision of these Terms, our Privacy Policy, Cookie Policy, or any other posted policy;
Violated applicable law, regulation, or the legal rights of a third party;
Violated the ethical standards set out in Section 6.2 or otherwise embodied in our community guidelines, even absent a specific legal violation;
Engaged in conduct that we determine, in good faith, poses a risk to the safety, security, trust, or reputation of the Platform, its users, or the public;
Provided false, misleading, or fraudulent information during registration, verification, listing, or transactions;
Failed to pay applicable fees, chargebacks, or amounts owed to us or other users;
Been the subject of an unreasonable volume of substantiated complaints from other users.

7.2 Process

Where practicable and not contrary to legal or safety considerations, we will:

Provide notice of the specific concern
Offer an opportunity to respond or remediate, where appropriate to the severity of the issue
Communicate the outcome of any enforcement decision

We are not obligated to provide advance notice where immediate action is necessary to prevent harm, fraud, or legal violations, or where notice would be unlawful (e.g., due to a legal investigation).

7.3 Effect of Termination

Upon suspension or termination:

Your right to access and use the Services immediately ceases
Pending transactions may be cancelled, held, or completed at our discretion, subject to applicable law and any buyer/seller protection commitments
We may retain and use your data as described in our Privacy Policy, including for legal compliance, dispute resolution, and fraud prevention
Outstanding obligations (e.g., unpaid fees, fulfillment of confirmed orders, indemnification obligations) survive termination

7.4 No Liability for Enforcement Actions

To the fullest extent permitted by law, we are not liable to you or any third party for any refusal, suspension, restriction, or termination of access to the Services undertaken in good faith under this Section.

7.5 Appeals

If you believe an enforcement action was taken in error, you may submit an appeal to legal@hayyworld.com within [30] days. We will review appeals in good faith but retain final discretion over enforcement decisions.

8. Intellectual Property

8.1 Our IP

The Platform, including its design, text, graphics, logos, and software, is owned by Centasys or its licensors and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

8.2 Trademarks

HayyWorld and associated logos are trademarks of Centasys. You may not use them without prior written consent.

8.3 Copyright Complaints (DMCA / Notice-and-Takedown)

If you believe content on the Platform infringes your copyright, please submit a notice to legal@hayyworld.com including the information required under the DMCA (or applicable local law). We will respond in accordance with applicable law, which may include removing content and/or terminating repeat infringers' accounts.

9. Disclaimers

THE SERVICES AND ALL LISTINGS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

We do not warrant that:

The Services will be uninterrupted, secure, or error-free
Listings are accurate, complete, or free of defects
Any seller or buyer will fulfill their obligations
Products or services purchased will meet your expectations

Nothing in this section limits any statutory rights that cannot lawfully be excluded (e.g., certain consumer protection guarantees).

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CENTASYS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT OF FEES YOU PAID TO US IN THE [12] MONTHS PRECEDING THE CLAIM, OR (B) [£100 / LOCAL EQUIVALENT].

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Centasys and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

Your use of the Services
Your listings, products, or services
Your breach of these Terms, including any legal or ethical violation described in Section 6
Your violation of any third party's rights

12. Dispute Resolution

12.1 Buyer-Seller Disputes

Disputes between buyers and sellers should first be addressed through our [Resolution Center / Support Team], which may facilitate (but is not obligated to resolve) disputes.

12.2 Disputes with Us

Any dispute shall be subject to the exclusive jurisdiction of the courts of England & Wales, and you consent to personal jurisdiction there. Nothing in this Section limits any right you may have to bring proceedings in your local courts under mandatory consumer protection law.

12.3 Governing Law

These Terms are governed by the laws of England & Wales, without regard to conflict of law principles, except where mandatory local consumer protection law requires otherwise.

13. Modifications to the Services and Terms

We may modify, suspend, or discontinue any part of the Services at any time. We may also update these Terms periodically. Material changes will be notified via email or a prominent notice on the Platform, with an updated "Last Updated" date. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

14. Termination by You

You may close your account at any time by [contacting support / using account settings]. Certain provisions (e.g., Sections 7.3, 9, 10, 11, 12) survive termination.

15. General Provisions

Entire Agreement: These Terms, along with our Privacy Policy, Cookie Policy, and any other referenced policies, constitute the entire agreement between you and us regarding the Services.
Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.
No Waiver: Our failure to enforce any right or provision is not a waiver of that right.
Assignment: We may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign your rights without our consent.
Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control.
Relationship of Parties: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us.

16. Contact Us

For questions about these Terms, please contact:

HayyWorld (operated by Centasys Ltd)
Email: legal@hayyworld.com